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Our accessibility statement

We commit to ensuring the communications we produce are clear and accessible to the widest range of people. We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web standards and technologies

We have developed this online prospectus so that it works on the widest number of devices and web browsers as possible. The prospectus has been tested using IOS and Android native accessibility features as well as all major desktop browsers (Chrome, Firefox, Safari, Edge).

This prospectus uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We also used other technologies including JavaScript.

We’re working hard to make this online prospectus conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this.

Technical information about this online publication’s accessibility

This online prospectus is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The prospectus has been tested by the Digital Accessibility Centre (DAC) and a report was produced on 16 September 2019. We are working closely with the supplier of the prospectus, who have control over the platform, to rectify the non-accessible areas raised in the report. The non-accessible sections are listed below.

Known limitations

It has not been possible to ensure that the online prospectus meets WCAG 2.1 (AA) at the current time because:

Sections controlled by supplier:

  • Screen readers may pick-up off-screen elements due to the architecture of the web application.
  • The illustrative maps included within the publication cannot be used without a mouse, however, these maps are not intended for navigational purposes. Accessible alternatives are available for navigational purposes.
  • Tables displaying course lists cannot be easily read by screen readers and may not be easily navigable using a keyboard
  • Keyboard-only users cannot easily use buttons and navigational tools throughout the publication
  • Keyboard-only users cannot easily tab through the pages of the prospectus
  • No language has been set which causes an issue with audio feedback
  • Some Aria labels have been used incorrectly which may cause issues for users of assistive technology
  • Javascript prevents users altering character and line spacing on the pages of the prospectus
  • There are issues with visible focus which affects keyboard-only users meaning that users have to tab through certain areas of the prospectus twice
  • Decorative images contained within navigation menus don’t have null alt-text.

Sections controlled by UAL:

  • Videos are missing headings and skip links to allow users to skip the video
  • Some videos show closed captions overlaying graphics on the video.

We continue to improve the accessibility of the prospectus and comply with the The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Contact us

We’re always looking to improve the accessibility of this online prospectus. If you find any problems that aren’t listed above, or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Alternative versions

If you are not able to access a service or content on this publication, contact UAL’s Student Recruitment Content team at Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.

Issues and complaints

To report an issue with the website or to make a complaint, please contact UAL’s Student Recruitment Content team at We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again.We will escalate your complaint to UAL’s Head of Student Recruitment Marketing who will work with the service/content provider team to get you a response.

This statement was prepared on 8th August 2019. It was last updated on 1st March 2021.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).